Ordering and Delivery Terms

1. Order Confirmation and Payment

• Carefully review and confirm order details (phone, address, date, time, and menu items) to ensure accuracy,
  and only then proceed to payment.
• We recommend providing a backup phone for easy contact. (If driver waiting is required, additional fees will apply.)
• The order must be fully prepaid; no additional payment is required at pickup.
• Once the deposit is paid or the order is confirmed, it cannot be cancelled or refunded.

 

2. Delivery Arrangements

• When picking up Canapes, please handle gently and avoid tilting. Hold one bag per hand; trolleys are notrecommended.
• We strive for on-time delivery to keep food fresh, but traffic may cause delays; please bear with us.
• Please keep an eye on your phone 15 minutes before delivery and arrange staff for pickup.
• Additional fees will apply if the driver waits over 5 minutes or enters a paid parking area.
• If we cannot contact you after a 15 minutes wait, the delivery may need to be rescheduled.
• For deliveries just before or after the specified time slot, please discuss in advance.
• Curbside pickup : At the nearest parking spot to the address.
• Upstairs delivery : +HK$200 plus parking fees. Stairs or heavy handling will be quoted separately; please notify in advance.
• Any changes within 3 days (7 days in December) may incur administrative fees due to impacts on our scheduling process.

 

3. Severe Weather Arrangements

• If a Black Rainstorm Warning or Typhoon Signal No. 8 or higher is hoisted on the day of or the day before the event, the company will contact the customer in advance and make every effort to reschedule the event.
• The event may be postponed to a date within 3 months from the original date.

 

The company is committed to ensuring the event runs smoothly and will make every effort to meet customer needs.

In case of any disputes that cannot be resolved through negotiation, the company reserves the right to make the final decision.