Privacy Policy

The Ground Kitchen respects customer privacy and complies with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486). This policy details how personal data is collected, used, and protected during dining, reservations, and online interactions.​

Data Collection

Personal information such as name, phone number, email, address, and payment details is gathered for reservations, orders, and loyalty programs. Data may also include dietary preferences or feedback voluntarily provided by customers.​

Use of Data

Collected data supports order processing, service delivery, marketing communications (with consent), and business improvements. It enables personalized offers and ensures compliance with legal obligations.​

Data Sharing

Data is shared only with necessary service providers like delivery partners or payment processors, bound by confidentiality. No sharing occurs for third-party marketing without explicit consent, and transfers stay within Hong Kong unless required.​

Security Measures

Robust safeguards protect data from unauthorized access, loss, or breaches, including secure servers and access controls. Employees handling data undergo training and follow strict protocols.​

Customer Rights

Customers can request access, correction, or deletion of their data by emailing info@thegroundkitchen.com. Opt-out from marketing anytime, with responses provided within 30 days per PDPO guidelines.​

Retention and Updates

Data is retained only as needed for business or legal purposes, then securely deleted. This policy may update; changes post on our website, with major revisions notified directly.