Refund and Returns Policy
At The Ground Kitchen, customer satisfaction drives every dining experience. This policy outlines clear procedures for refunds and returns to handle any issues fairly and promptly.
Eligibility Criteria
Refunds apply to orders with incorrect items, poor food quality, or significant service delays reported within 24 hours of purchase or delivery. Partially consumed items or change-of-mind requests do not qualify, as food must remain in original, untouched condition. All requests require proof like receipts or order numbers for verification.
Request Process
Contact The Ground Kitchen via email at info@thegroundkitchen.com, phone at [insert phone number], or in person during business hours. Provide order details, issue description, and supporting evidence promptly. Staff will review and respond within 48 hours.
Refund Methods and Timeline
Approved refunds issue to the original payment method or as store credit at our discretion. Processing takes 7-10 business days, depending on payment provider timelines. No cash refunds for card or digital payments.
Exceptions and Legal Notes
This policy aligns with Hong Kong consumer laws and may adjust for special cases like allergies with prior notice. The Ground Kitchen reserves rights to refuse claims lacking evidence or outside timeframes. Review full terms on our website or receipt.
